PROTECTION GUARANTEE
1-Year Limited Warranty
Every RIDECLUB electric bike comes backed by our comprehensive 12-month manufacturer warranty. We stand by our craftsmanship.
12M
Motor & Controller
Full replacement coverage for hub motors, mid-drive motors, wiring harnesses, and LCD display smart controllers against defects.
12M
Lithium Battery Pack
Covers capacity loss beyond 30%, internal BMS fault codes, and cell failure under normal recommended charging practices.
24M
Hydroformed Frame
Extended 2-year structural integrity guarantee against weld cracks, structural fractures, and manufacturing defects.
What Is Covered
- ✓Original factory-installed electric bike components including motor, controller, battery, throttle, LCD display, and torque sensors.
- ✓Hydraulic disc brake calipers, brake levers, and factory electronic cut-off sensors.
- ✓Free replacement parts shipped anywhere in the Continental United States.
What Is Excluded
- •Normal wear and tear items including brake pads, inner tubes, tires, chain, cables, and grips.
- •Damage resulting from accidents, stunt riding, water submersion beyond IP65, or third-party electrical modifications.
- •Commercial rental use or unauthorized third-party resale without valid proof of purchase.
How to Submit a Warranty Claim
To initiate a claim, take a short 10-second video illustrating the component issue along with your Order ID number. Our engineering team reviews all submissions within 24 business hours.
FILE A WARRANTY CLAIM